Reeve family
24/03/2022

三年前，我们的妈妈不能再独自生活和独立照顾自己。从我联系查特维尔·沃特福德的那一刻起，我就很荣幸地与赛迪和伊娃交谈，她们非常高兴，在整个过程中帮助我。无论是打电话还是亲自拜访，我们的员工总是让我们觉得自己是受欢迎的，是社区的一份子。弗朗西斯卡和她的记忆生活团队非常棒。刚开始适应一个新环境从来都不容易，但工作人员帮助妈妈在新的日常生活中安顿下来并快乐起来。每个人都真诚地关心并致力于提供最好的体验，使用温和的关怀方法。我们感谢所有的社区成员一起工作，从管家，PSW，护士和更多。准备的饭菜丰盛可口。每次我去看她，她都会亲切地跟我打招呼，告诉我她在做什么。每一位工作人员都知道她的日常工作，他们轮流照顾她，从喂食到用海绵给她洗澡，只是简单地检查一下她是否没事。 Mom always loved music. Being able to listen to special events at the piano, and during the summer the live entertainment outside, lifted her spirits and made her smile. Mom is very calm, settled, happy and safe in her surroundings. She has found her home away from home. She often tells me “I like it here”. It is peace of mind knowing she is in a safe, and happy environment. Everyone pitches in, to lend a hand. It is so comforting knowing that mom is so peaceful and cared for on so many levels. Special mentions to Francesca who not only cares about the residents but also their families as well. She would often share a photo, send a text, send inspirational messages and keep us up to date on mom’s day, changes, or upcoming needs. We are so grateful for everything! Francesca you go above and beyond and we are so grateful for everything you and your staff do. Holly, the videos of you reading a book to my mom while trying to get her to eat are very special moments. Cassidy you are always cheerful and interacting with the residents, whether it be planning activities, trivia, singing as a group, helping with a resident, capturing memories and sending them by email and simply asking how things are. Azeem, you calmly work the evening shift and are so kind to my mom. Sandra, you are an extraordinary nurse and person who is always cheerful, kind and patient. Viaan, Memory Living’s social worker is totally engaged with the residents, finds the time to converse with all of the residents on a one-to one basis and makes a point to jump in and assist whenever she can. Thank you to all for making mom’s journey a pleasant and peaceful one. We appreciate everything you do!

Lynda Ongaro
13/03/2022

Best decision ever! In July 2021, we moved my very agile, determined 93 year old mother with Alzheimer’s into the secure Memory Living section of Chartwell Waterford Retirement Home. After months of trying to curtail Mom from taking a bus, taxi or walk to her childhood home ‘to visit her parents’. Huge peace of mind knowing she is in a safe, happy environment. From initial discussions and virtual tours ALL staff from administration to on the floor attendants have been professional, welcoming, informative, helpful and accommodating! A true asset is how well the staff work together and know their residents. Memory Living staff are well trained, organized, kind, encouraging, patient and cheerful as the very routine orientated daily and weekly schedules are carried out. Staff members are attuned to detail and exceptionally attentive to the individual residents’ needs, personalities and interests. Residents can participate in a wide variety of diverse activities and entertainment. The monthly recreation schedules sent out to family members are very much appreciated. Open, frequent communication is paramount. We appreciate the detailed general administration emails, the monthly emails from the social worker, the quick cheery updates and conversations with attendants, recreation staff and Francesca, Manager of Memory Living. The staff really have a vested interest and know their residents! Mom is very calm, settled, happy and safe in her new surroundings. It is her ‘home’ as she expressed recently to me. Bravo to Waterford staff. We really appreciate all your efforts and dedication.

Judy T
07/07/2021

After spending many hours at Chartwell over the past weekend, I definitely left with a very good feel for our Dad's new residence. I was in town from Calgary for the weekend. Overall, I was impressed by the warmth I experienced as soon as I I passed through the double doors into memory care. I was greeted by warm hellos and waves by all of the staff as I walked down the hall towards my Dad's room. A few shoutouts to a few people who stood out in my mind this weekend... Olga - Wow, she is beyond amazing. When I mentioned to Olga that I believe our Dad is putting his dirty clothes back in his drawers, she instantly offered to wash everything in his drawers while we were out at my sister's house and put everything back without him noticing. Olga consistently demonstrates how much she cares for the elderly by her soft demeanor, caring nature and she is not afraid to spread her warmth by the touch of a resident's hand or an arm across a resident's back. Chartwell is lucky to have her on staff, but even luckier are the residents that live there and get to interact with her every day. She is a gem! Hillary - She is excellent with the residents she interacts with and I witnessed this many times during my visit. She is totally engaged with the residents, comes up with interesting conversation and makes a point to interact with everyone around her. Activity Coordinator - Cassidy. I participated with my Dad as we all sat around in a circle, listening to music and following the activity coordinator as she clapped, made choreographed leg and arm movements to go along with the music. It was an upbeat activity that definitely brought joy to those participating. Francesca - Our father smiles every time he sees you. This in itself speaks volumes to our family. You definitely know and understand our Dad and gave out some great suggestions to help enrich his life. We know you have our Dad, as well as the other residents', best interests at heart always. While I didn't interact or see everyone that works at Chartwell this weekend, I am sure there are many more staff members that I did not mention that provide exceptional, caring service. I was very impressed overall and my three other siblings and I all unanimously agree switching to Chartwell Waterford was the best decision. We feel our Dad is in great hands.

Lucille Harwood
21/04/2021

2020年至2021年是大多数家庭的困难时期。随着一位女族长的去世(就在COVID - 19之前)，2020年春天COVID的关闭/封锁，我们知道父亲的生活将会发生变化。在夏末秋初我们到达稳定的地方之前，家人一直在帮忙。当我们为父亲寻找一个地方时，我们受到了挑战，没有登机、隔离要求和COVID。考虑到他的痴呆症，我们想找到一个他能容易融入的地方，因为搬家对他的生活造成了足够的破坏。从我们的第一次电话、虚拟旅行以及与Sadie和Francesca的会面中，我们知道Chartwell Waterford将会是一个很棒且热情好客的环境。记忆生活社区将提供与居民和工作人员的互动，这是我们作为一个家庭无法提供的一致方式。活动、订餐和日常互动对我们来说很重要。从一进门，行政人员就让我们感到宾至如归，成为社区的一份子。Francesca和她的记忆生活团队在满足居民不断变化的需求方面表现出色。 The one-on-one interaction, and team strategies have assisted in getting settled and living in non-normal times. Francesca would often share a photo, send a text, and keep us up to date on dad’s day, changes, or upcoming needs. This connection and dedication are greatly appreciated. Thank you so very much to the entire Chartwell staff from Eva and the Admin team to Francesca and Memory Living for keeping us up to date, communicating all changes in a quick and timely manner and implementing strategies to keep everyone safe. Everyone’s journey is different; everyone’s time to settle is unique.

Carrie Losch
17/03/2021

我母亲以前是安大略省一家大型独立老年人住宅的住客。我的家人注意到，随着物价的持续上涨，服务、维修水平以及各部门经理之间的沟通都在迅速下降。我感觉我的母亲好像变成了一个系统中的一个数字。在我们对新住宅的研究中，很明显，沃特福德有一个有凝聚力的、综合的管理团队，他们合作得很好。我还对他们的能力印象深刻，当他们的精神健康下降，从独立生活(IL)转变为记忆生活(ML)的住院医生。当我的母亲在IL与新朋友和新员工共度美好时光，沉迷于美味的菜肴，并积极参与各种项目时，她到了搬到ML的时候了。弗朗西斯卡(ML的经理)不仅帮助我的母亲照顾所有的元素，而且也为我提供私人咨询。她善解人意，细心周到，非常了解老年人的特殊需求。此外，很明显，ML的工作人员与居住在那里的居民有着真诚的感情和纽带。总经理伊芙培养了一个伟大而完整的团队，她对自己的角色富有同情心和激情，同时保持开放的态度，接受建议和新的机会。我们分散在不同地域的家人都很欣慰，因为我们的母亲得到了非常个性化的照顾。 We extend our sincere appreciation and thanks to each and everyone at Chartwell Waterford.

Yvette Nagy
30/12/2020

2018年2月，我们的母亲在酒店开业后不久搬到了Chartwell，被工作人员称为“原始家庭”之一。母亲最初是一个独立的居民，住在一个可爱的1卧室公寓。她得到了很好的照顾，并参与了她所能参加的所有活动和郊游。查特韦尔的工作人员知道妈妈喜欢忙碌，所以经常让她参加额外的活动。乔伊是我认识的最好的照顾者之一，她在妈妈的房间里帮助她，总是面带微笑。我们总觉得那些在前台工作的人在关注着妈妈，比如凯伦、苏、艾丹和丹尼斯。2019年5月，母亲搬到了“记忆邻居”，因为她的老年痴呆症不断加重，需要更多的帮助。记忆社区让妈妈一直保持微笑，通过他们提供的许多活动和支持继续吸引她。弗朗西斯卡是我的主要联系人，她总是积极回应，非常乐于助人，很好相处。最后，妈妈在查特韦尔去世了。 Her last stages of Alzheimer's crept up fast, and with Covid the process of getting her into Long Term Care was more difficult. We were very happy the team agreed to allow Mum to spend her final days what she considered her Chartwell home around the team who know her and cared for her. All of the staff were all so supportive the last few weeks, and we could not be more grateful to them. Chartwell Waterford will forever hold a place in our hearts for all they did for my Mum. Thank you!

Chris Doyle
11/12/2020

My 90 year old mother recently moved to Memory living at Chartwell Waterford. This was the best decision we made. Despite being in isolation for the required 14 day period, the staff have been amazing at making her feel at home. Francesca has been in constant contact with me making sure to communicate her progress. She has a lot of experience which made the transition so smooth and painless. Her calm approach is fantastic and very much appreciated. There was so much to do in a short time and she made sure I had everything I needed for my mother. The staff has been wonderful. Daniel and Heather made sure the suite was ready. Everything was in place (phone, TV) and the suite was spotless. They offered their help for a smooth transition. The care and attention that my mother is getting is exceptional. Everyone knows her name and she's only been there 12 days. They are very quickly getting to know her and helping her adjust. The reception staff have been amazing. COVID proved to make the move a challenge but it was less stressful because of their help. Sadie was a breath of fresh air. She is so organized and efficient and answered all of my questions which were few because she covered all aspects. All in all, there is a consistency with all staff. they are extremely caring, cheerful, helpful and insightful. This certainly gives me peace of mind which was appreciated during this unusual time.

Leslie Nickell
30/09/2020

Three years ago, my sister died with dementia, at her home, having been cared for by my brother in law through every step of her illness. His caregiving role took its toll on him, as is so often the case for family caregivers, and sadly, he began showing significant signs of dementia himself, and could no longer manage at home on his own. We were exceptionally lucky to find our way to the Memory Living Unit at the Waterford. The kindness and compassion that is shown every day is outstanding. My brother in law has had some difficulties along the way, partly because of his confusion and cognitive issues, and partly because of his grief at the loss of his wife of 56 years. Through it all, the MLU staff have been patient and caring. At every visit, I can see how the staff connect with him, laugh with him, and offer comfort. Everyone knows his name, which is so important, and together they keep finding new ways to help him feel more comfortable. It's little things that sometimes make such a difference, like Diana recognizing that using a little after shave cologne helps him feel good about himself. It is not easy to watch someone you love go through this difficult disease, but knowing he is safe and cared for so well gives me comfort too. Francesca is a fantastic leader and role model for her team and I'm sure she brings out the best in all of her staff. I so appreciate her willingness to be available, accessible to me and my family, and her tremendous commitment to quality care. And Steven the chef provides great meals, which often is a highlight of the day! I just wanted to take this opportunity to say thank you to all of the wonderful staff at the MLU, on behalf of our family, who are very grateful for all that you do, even in these challenging pandemic times. I wish I could mention each of you individually, but please know that each of you makes a great difference in the day for my brother in law, and all the residents at MLU. And collectively, you are a super team. Many thanks to you all.

Geri Miroslavich
24/07/2020

尽管我的母亲有早期痴呆症的迹象，但她非常独立，不想搬到退休住宅。在经验丰富的查特维尔工作人员的帮助下，我们说服了她尝试一下。几个月后，我们意识到她需要更多记忆生活所提供的结构和规律，所以我们把她转移了。几个月后，在“记忆生活”的工作人员的帮助下，我的母亲开始感觉舒服了，甚至开始参加活动。“记忆生活”提供了痴呆症患者所需要的个人关注和日常活动，这一事实证实了我们做出了正确的决定。ML的经理和她的员工总是可以接触到我们可能有任何担忧，这给了这个家庭很大的安慰。尽管我们正处于COVID - 19的困难时期，但我们非常感谢我们的母亲得到了安全的保护和良好的照顾。非常感谢弗朗西斯卡和她的员工!!

Joanna Santori
16/06/2020

Both my parents have been at the Waterford since it opened, making a transition from their home in Montreal. My father is in Memory Living, and my mom is in the Independent Living. The supportive management and staff has made this the best decision for our family. My mom has complete access to my father while he receives the care and support that he needs. This allows my mother the time to enjoy her independence and social activities with other residents. Through these unprecedented times our family is at ease knowing the care, support, and safety that Chartwell provides to our parents. Francesca, the Memory Living manager ensures my fathers needs are communicated and well managed. We appreciate everything that all the Staff at the Waterford continue to do, and are looking forward to celebrating the return to normal.

Susan Catania
06/06/2020

我母亲两年前搬到查特韦尔独立生活。今年她就86岁了。后来她患上了阿尔茨海默病，需要更多的护理。在冠状病毒影响全球每个人的艰难情况下，做出这一决定是一个艰难的决定。我想和她在一起，帮助她平稳地过渡，让她放心，这是正确的决定。不幸的是，事实并非如此。当她还在“独立生活”的时候，查特韦尔的工作人员对她悉心照料，直到安全的将她转移到“记忆生活”。当那一天到来的时候，我很担心我不能和她在一起....我忍不住把她的新房间布置得尽可能像个家。查特维尔的工作人员给了我们很棒的体验。 With the use of technology, Daniel and Heather spent the whole day making my Moms room like home. They FaceTimed me to ask what to bring...where to hang her photos, asked which little nicknaks were her favourites and by the end of the day, it was “Home” My mother was welcomed like a Queen. The staff made her a card, had a special basket with little treats waiting for her. Francesca the Manager at Memory Living checked in with me daily, giving me updates and sending me pictures of my Mom participating In the many activities that are done daily. She even called me on her days off to reassure me that she had checked in with the staff and gave me the updates. As worried and anxious as I was, the staff not only looked after my Mom as she was their own Mom, they also went out of their way to make sure I felt as comfortable and confident that this was the best move for her. The GA’s spent time with her in her room, did her hair and nails, and would sit and talk with her. All the thing I would have done, the staff did them for me. It’s not easy to see our loved ones become more dependent and confused and sometimes frightened, but I couldn’t be happier with how the Staff took care of my precious Mom. Thank You to all the Staff at Chartwell ! Thank you to the Memory Living Staff for caring so passionately for my Mom. You are all very special people